Service and claims

Billing/Payment Inquiries

The most commonly asked questions and answers about your premium billing, payment options and policy changes are listed below to assist you:


Q. Is my premium outstanding?
Q. How much do I owe and for what period?
Q. When is my premium due?

A. For answers to these questions, please contact our Customer Service team at 1-800-267-2242 or email or just click here.


Q. Can I change my premium payment option?

A. Yes. Several options are available. The most popular and convenient option is monthly Pre-Authorized Chequing (PAC).

The CBIA also accepts telephone banking and internet banking payments with all major Canadian banks. If you already have this service, you can access our account as “CBIA/AABC”. To arrange for this service, please contact your bank.

For more details on payment options please contact our Customer Service team at 1-800-267-2242 or email or just click here.


Q. If my payment is due on the first of the month, is there a grace period?

A. Yes, you have 31 days after the due date to make sure that your payment is received by CBIA’s head office.

If your account is outstanding beyond 31 days, your insurance coverage will lapse. If payment is received after the 31 days, we may extend an offer to reinstate your coverage. This offer could be subject to underwriting approval.


Q. I paid my premiums when I received my billing statement but received a second notice for premiums outstanding. Why?

A. Please check the print date on the second invoice to see whether it’s possible that our invoice and your payment have crossed.


Q. I didn’t receive my Billing Statement.

A. Have you moved recently and forgotten to update us with your new address? If this is the case, please contact our Customer Service team at 1-800-267-2242 with your new address so that we may update our records. Or email the information to or just click here.

If this is not the case, you should be receiving a statement from us shortly as we will send a reminder if we have not received your payment.

If you are still concerned, please contact a member of our Customer Service team.


Q. Why did my premium increase?

A. There are several reasons why your premium may have increased:

  • Term Life and Disability premiums are set in 5 year age bands. You may have reached the next age band.
  • A recent change in coverage has taken place.
  • Your premiums may have increased due to an overall rate change by the CBIA.


Q. How do I change my banking information on my Pre-Authorized Payment plan?

A. Fax a sample void cheque from your new account, along with instructions to change your bank account, to us at 1-866-792-5276.  Please be sure to include your CBIA account number.


Q. Can I pay by credit card?

A. CBIA does not accept credit card payments at this time.


Q. I no longer reside in Canada; can I set up a Pre-Authorized Payment plan with my local bank?

A. Pre-Authorized payments can only be accepted from a Canadian financial institution. Please contact your local authorized CBIA representative.


Q. I would like to make a Wire payment? How can I do that?

A. You can wire your payment to:

Bank of Montreal
Transit # 24292-001
5140 Yonge Street
North York, Ontario
M2N 6L7

Please provide your CBIA Billing Account Number and the amount of the premium plus $17 for banking fees. Please include in your wire instruction that the Bank of Montreal is to notify the CBIA on receipt of the wire payment. Once the CBIA is notified of receipt of payment, our records will be updated.

If your question has not been answered, click here to submit your question to our Customer Service team. Or feel free to contact us at 1-800-267-2242 or email